FORNO Massimo 36 Inch Freestanding Chef Door Electric Range Stainless Steel – FFSEL6020-36

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Dependable delivery with real-time tracking—your appliance is in good hands from checkout to arrival.

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Expert Customer Service and Support

Our team is here to guide you before, during, and after your purchase—personalized care at every step.

The Forno Massimo 36 Inch Freestanding Electric Range brings professional styling and quality into your home kitchen with its durable stainless-steel design. The cooking surface has 5-radiant elements with a total output of 9,500-watts that features a Warmer Zone of 100-Watt that will always keep your dishes at the ideal temperature. The cooktop surface benefits from a stainless steel surrounding to ensure long-lasting durability. The 5.36 cu. ft. capacity oven has a combined broil and bake output of 4800-Watt and 1500-Watt true convection fan. Includes Air Fryer Basket, Rack and Drip Pan, 2-telescopic oven racks and 4-prong power cord. Housed in a high-grade stainless steel body and zinc coated metal knobs with bezels. This unit sports a stylish look that is built to last.

  • 5 Radiant Elements combine a total cooking surface output of 9,500 Watts

  • Ceramic Glass provides an even heat distribution and smooth cookware mobility

  • The 100 watts warmer element of the cooktop surface will always keep your dishes at the ideal serving temperature.

  • Speckled blue enamel oven of 5.36 Cu.Ft. with true convection of 1,500 watts Oven & total bake and broil output of 4,800 Watts.

  • Dual element for high broil temperatures and lower wattage element for delicate fish and chicken broiling.

  • Air Fryer Basket, Rack and Drip Pan, 2 Telescopic Oven Racks with 7.5mm frame and 4.5mm grid.

  • Stainless steel side panels allow for install at end of counter for long lasting beauty.

  • Friction resistant door hinges ensure smooth open and closing in addition to door holding where positioned.

  • Adjustable Stainless Steel Legs Accommodate Counter Heights between 36” to 37”

  • Includes an air fry basket, streamlining your kitchen setup by combining air frying functionality within the oven, saving valuable counter and storage space.

General

Product Type Freestanding Fuel type Electric
Smudge-Resistant Finish No Cleaning Type Steam
Control Type Manual Control Location Front
Electric Heat Configuration Radiant Soft Close Door No
Filler Kit No Plug-In Yes
Power Cord Included Yes Removable Backguard Yes
Primary Material Steel Safety Lock No
Eligible for Replacement Parts Yes Drawer Type Storage Drawer

Cooktop

Cooktop surface Ceramic Glass Hot Surface Indicator No
Dual Cooktop Elements No Quick Boil Element No
Warming Center No Burner Fuel Electric
Number of Burners 5 Bridge Burner No

Oven

Oven Fuel Electric Interior Light Yes
Timer No Convection Oven Yes
Convection Type Standard Convection Broiler Yes
Broiler Location Oven Bake Element Yes
Hidden Bake Element Yes Number of Racks 2
Sabbath Mode No

Dimensions

Product Dimensions W x D x H (Inches) 36 x 27.3 x 38 Product Overall Weight (lbs) 229.28
Product Cutout W x D x H (Inches) 36 x 27.3 x 36

Experience peace of mind with FORNO products, backed by a 2-year warranty covering labor and parts. Our commitment ensures your satisfaction and confidence in the reliability of our appliances, delivering quality and performance you can trust.

We aim to ensure you are satisfied with your purchase. Please read our policy carefully to understand your responsibilities and how to process returns, refunds, or report damages.


1. Reporting Damages

  • Inspect Upon Delivery:

    • Check the packaging and product for damage before signing the delivery receipt.
    • If the packaging appears damaged, note "Package Damaged" when signing.
  • If Damage Is Found:

    • Severe Damage: Refuse delivery, and notify us immediately so we can send a replacement.
    • Minor Damage: Accept delivery but document the damage with photos and report it to us within 5 business days of receiving the product.

Important: Once the delivery is signed for without noting damage, claims for shipping-related damage may be denied.


2. Return Eligibility

  • Damaged or Defective Products:

    • If your product arrives defective or is damaged during shipping, we will:
      • Repair the item.
      • Replace it with a new one.
      • Offer a refund if repair or replacement is not feasible.
  • Change of Mind (Customer Remorse):

    • Returns due to personal preference are subject to:
      • A 25% restocking fee.
      • The item must be unused, in original packaging, and include all components.

3. Conditions for Returns

  • Products missing original packaging or showing signs of use may not be eligible for return or refund.
  • For items deemed defective or damaged beyond repair, proof of purchase and serial number information must be provided.

4. Steps to File a Return or Damage Claim

  1. Contact Us: Email or call with your order details and issue description.
  2. Provide Documentation: Include:
    • Photos of the damage (close-ups and overall views).
    • Serial number and packaging condition photos.
    • Proof of purchase (invoice or order confirmation).
  3. Follow Instructions: We will provide guidance on whether the product will be repaired, replaced, or refunded.

5. Non-Returnable Items

  • Custom orders or items marked as final sale.
  • Products installed or used, unless proven defective upon arrival.

6. Dead on Arrival (DOA) Products

Products that do not function upon first use (DOA) will be inspected and handled through repair, replacement, or refund at our discretion.


7. Concealed Damage Claims

  • Report concealed damage (hidden damage discovered after unboxing) within 5 business days of delivery.
  • Ensure you have photos of:
    • All sides of the packaging.
    • The damaged area of the product.
    • The serial number visible on the box or product.

8. Return Shipping Responsibility

  • If the return is due to our error or a product defect, we will cover return shipping costs.
  • For change-of-mind returns, a 25% restocking fee will apply. Customers are responsible for return shipping costs unless otherwise stated.

1. Order Confirmation

  • Once your order is placed, you will receive an order confirmation email. This confirms we have received your order in our system and pre-authorized your credit card for the purchase.
  • Fulfillment begins immediately upon order receipt.
  • All orders are processed and shipped within 1-2 business days.
  • Transit Times: Orders typically take 5-7 business days for delivery.

2. Order Shipment

  • Tracking information will be sent to the email address provided at checkout within 24 hours of your order leaving the warehouse.
  • If tracking details are not received within six business days of placing your order, contact us at Support@USApplianceCenter.com.

3. In-Home Delivery

  • The courier will bring the appliance into your home and open the box to check for damages.
  • Important Note: Debris removal, installation, or haul-away services are not included in the standard delivery.
  • Haul-away and installation services are available for an additional fee and are handled directly by the delivery company.

4. Delivery to Room of Choice (Up to 7 Steps with 2 Movers)

  • The courier will deliver the appliance to the room of your choice, provided there are up to 7 steps and 2 movers are sufficient.
  • For locations requiring more than 7 steps or additional movers, the courier will charge additional fees.
    • These fees are determined by the courier based on:
      • The number of steps.
      • The number of movers required to deliver the appliance to the desired location.
    • FORNO does not control these fees, and they are billed separately by the courier.

You can find a detailed explanation of FORNO's delivery process in this video: Forno: In-House Delivery Service